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23 Mar 2020
We understand that the COVID-19 virus is causing stress and uncertainty for all of our clients. We want you to know that we are following the guidelines of the World Health Organisation, the NZ Ministry of Health, and the NZ Veterinary Association to ensure that the risk of transmission of the virus is reduced in our hospital. We are working hard to ensure that we are able to stay operational and continue to provide care for our clients and their pets.
Because we are a small tight knit team if one of our team becomes infected or quarantined we will have to close our doors. We need your help and cooperation to reduce the risk of this happening.
We have new protocols in place to keep our team, your pets and our community safe, and ask that you read our most recent policy update before phoning or coming down to the clinic - click here.
Essential services vary from patient to patient. We will be using our best judgement and making decisions on a case by case basis. If you are concerned about your pet we ask that you phone us to discuss your situation and we will advise how we can assist. Where appropriate we will be using Telemedicine (digital or telephone consultations and advice), and may ask you to take photo's and or videos of your pet to assist with this process.
Elective and routine work will be postponed.
Before booking your pet an appointment our nurses will ask you some questions to help us establish your pet's COVID-19 virus exposure risk; e.g recency of travel, contact with known/potential infected person, pet from quarantined household etc.
On arrival at the clinic for your appointment please phone to check in with our nurses. The vet will then phone you to discuss your concerns, take a history, and then collect your pet from your car. Dogs must be wearing a collar and lead, and cats must be in a secure carrier. Pets will be taken into the clinic for examination and then the vet will phone you to discuss their findings and treatment recommendations. We will then either return your pet to you, or admit your pet into the hospital depending on the problem.
We have a mobile eftpos terminal that will be handed to you out our reception window for payment.
If you require medication, pet food or supplies please phone ahead on 03 389 6558 so we can get your order ready. When you arrive at the clinic to pick it up please give us a call and we will bring it out to your car.
Please be patient with our team. Visit times may be increased due to the precautions we are taking to keep our team, your pets and our community safe. We will get to you as soon as possible.
We appreciate that this will be an extremely difficult time for many. We ask all of you to take the necessary precautions to keep both yourselves and our team safe so we can continue to provide care for our clients and their pets.
Thank-you for your cooperation.
If you have any concerns or questions regarding your pet, please don't hesitate to contact us on 03 389 6558, or email us on firstname.lastname@example.org
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