News and advice

COVID-19 LEVEL 2 UPDATE

13 May 2020

A huge thanks to you all for your support and patience over the last six weeks as we have worked through the challenges of lockdown together.

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COVID-19 LEVEL 3 UPDATE

22 Apr 2020

Normal veterinary services resume 28/4/20 but these will continue to be contactless as for Level 4. From Tuesday 28th April we will be operating under COVID-19 level 3 guidelines.

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COVID-19 temporary new clinic hours

02 Apr 2020

Due to the lockdown we have temporarily reduced our week day clinic opening hours.   Monday to Friday 8. 30am - 6. 30pm.   Saturday 9am - 12pm.

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IMPORTANT COVID-19 LEVEL 4 UPDATE 26/03/2020

23 Mar 2020

VETERINARY SERVICES ARE ESSENTIAL!WE ARE OPEN AND HERE FOR YOU AND YOUR ANIMALS. We understand that the COVID-19 virus is causing stress and uncertainty for all of our clients.

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VETCALL COVID-19 OPERATING POLICY 26/03/2020

23 Mar 2020

As the COVID-019 situation evolves, we want to let you know about the steps we are taking to ensure the ongoing health and welfare of our clients, staff and patients...

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Merry Christmas from the Vetcall Team

16 Dec 2019

With Christmas just around the corner the Vetcall Team would like to wish you, your families and furry loved ones a very Merry Christmas, and best wishes for the year...

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What is your payment policy?

17 Oct 2018

As we are a small business we cannot offer you credit.   Full payment is expected at the time of treatment.

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Do you have parking?

17 Oct 2018

At Vetcall we have plenty of free and safe off-street parking at the rear of the hospital.

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Can you come out and examine my pet at home?

17 Oct 2018

We understand that at times it can be difficult and stressful getting your pet down to see us at the hospital.

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Why does my pet need to have a repeat prescription checkup?

17 Oct 2018

By law all animals that are on prescription drugs must be examined by the prescribing veterinarian every 6 months.

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